1 hour ticket response
We are committed to giving a prompt and proper response to every helpdesk ticket sent by a customer. Our skilled client support staff members will examine your issue and will think of the most efficient solution. We offer a 1–hour response time guarantee for all customer support tickets. In reality, our average response time has proven to be 20 minutes.
A First–Class Client Care Service
Our technical support team members have huge experience in the shared website hosting packages field and are trained enough to deliver a prompt solution to your problem. If, however, the matter at hand is not within the competency of a client support engineer, the technical support ticket will be forwarded to a programmer or sysadmin for further investigation.
An Easy–to–Navigate Help Center Section
To help you find a quick hint on how to use a certain service, we have incorporated a very intuitive Help Center section in your Control Panel. You can browse through a rich selection of web hosting account management articles and website administration articles, have a gaze at our F.A.Q. library or watch our educational video tutorials.