Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Control Panel you’ll find an in–depth Help Center section offering a lot of how–to articles and regularly asked questions. They are compiled by our support team of trained techs. Just fill in your question and our clever platform will give you the best possible answer.

  • Top quality support service
  • Video Tutorials

  • If you’d like to watch how a task is fulfilled or how an issue is remedied, instead of just reading about it, then have a look at our selection of step–by–step video tutorials. They address plenty of different issues and will help you quickly find your way around the Control Panel.

  • Intuitive help center
  • A Sixty–Minute Response Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 technical support service and a sixty–minute response time guarantee. Our practiced customer service technicians will be online for you 24x7x365 to reply to your queries and to rectify any issue that you may possibly chance upon. Just send a help request from the Help Center and we will respond back to you without any delay whatsoever.