Client Support Channels
A 60–Minute Response Guarantee
Every single support request you submit to us will be attended to within maximum one hour. If for any reason whatsoever your trouble ticket or e–mail calls for additional assistance from a sysadmin, we’ll without delay forward it and leave a comment to let you know that your matter is being worked on. If you take advantage of our Admin Services package, all of the services included there will be carried out at a time of your preference.
An Outstanding Customer Care Service
If you require any help with the Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server for you, don’t hesitate to touch base with our help desk support team anytime through the ticketing system. Also, should you require assistance managing your dedicated web hosting server, you can order the Admin Services package, which includes Operating System updates every week, troubleshooting and software installation procedures, server monitoring and rebooting procedures, backup disk space, etcetera.
A User–Friendly Help Section
Our Control Panel was pre–installed for each Linux dedicated servers hosting package. Among its features is a very useful integrated knowledgebase that will walk you step by step on everything that you can do. Most of the instructional articles in addition video versions which demonstrate all the operations that you can perform in a very illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each section of the Control Panel.