The availability of the customer and tech support that a shared website hosting company offers can tell you a lot about the services which they offer as well. When you're allowed to use only e-mail messages or tickets, you have most likely discovered a reseller not the hosting provider. When this is the case, you'll probably have to wait for a few days so as to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the true website hosting company for further assistance. If the supplier offers you different means of communication with short response time that are available at any time, they are most likely the top provider, not only a reseller. Which means that you will benefit from prompt assistance and top-notch support because they will have direct access to the servers where your account will be created. No matter what the problem - technical or sales, it's generally better to have the option to contact your web hosting company directly through your preferred method of communication.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated packages that we offer include 24/7 customer and tech support, therefore whatever the issue you experience, you will be able to get in touch with us and we'll assist you straight away. Our guaranteed reply time for every e-mail message or trouble ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; usually the response time rarely exceeds twenty minutes. We also offer telephone support with several local numbers around the world plus a live chat, so that you'll be able to get in touch with us and find more details about our solutions even if you don't have an account yet. We can assist you with any kind of question or an issue you may have - payment methods, plan specs, e-mail configuration, web hosting account settings, and so on. If you employ our services, you won't ever experience a situation where you need to wait for a couple of days to get an issue solved like you'll have to do with numerous other service providers.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server plans that we supply come with 24/7 support through numerous means of communication and with a 1-hour maximum reply time warranty. In case you want to find out more about the packages or you have various general or billing questions, you will be able to call one of the local numbers we have around the globe or you can use our live chat service and speak to a live agent. For entirely tech matters that require some help from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to monitor a specific matter. The response time for them rarely exceeds 30 mins, which means that you can forget about waiting for an entire day to get help. The support service is available for all server-related matters, which includes the pre-installed software. If you want assistance for third-party applications, you may consider acquiring the Managed Services upgrade that we offer for all packages.