If you are a site owner, a problem can always appear and it doesn’t necessarily need to be connected with the web hosting service. For example, something can go wrong when you update an application or some vital content can be edited or erased by mistake. Regardless of what the essence of the problem might be, you will have to get in touch with the respective technical support staff and request them to recover a backup or to help you fix the problem that you’re encountering. How fast they will do it will predetermine how much time your websites will be offline. For some sites such as social networking sites or e-shops, a longer outage too often means losing users and money. With that said, it’s exceptionally important for you to use the services of a company that offers not only a good client support service, but also a quick one.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client care staff members will be at your service all the time and they’ll respond to any support ticket that you open through our hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed irrespective of whether you’ve got a generic enquiry about your semi-dedicated server or you experience some complication and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week, 365 days a year to take care of any billing, technical or general issue. If you get in touch with us about anything that’s within our capabilities, we will sort it out before we answer, which implies that you will not have to wait for hours or even days while the problem lasts. In case there’s something that you need to do on your end, we’ll supply you with the required info – what possible solutions to try out, what actions to take, etc.