There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you will always find regardless of which company you opt for is a support ticket system. This is the least complicated method of communication for a number of reasons. In case no support team representative is available at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will always be received. You can also copy & paste large bits of info without needing to worry about printing errors, and in case a certain problem requires more time to be solved or a number of replies need to be exchanged, all the info will be in the same place, so either party can always see the comments supplied by the other one. The downside of using tickets to touch base with your web hosting company is that they’re often separate from the hosting platform, which means that if you need to supply info or to follow instructions, you’ll need to use no less than 2 separate systems and this number can increase in case you want to administer a number of domain names. Also, many web hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for an answer.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s far more efficient to manage everything in one single place, which is the reason why we’ve implemented a ticketing system into the in-house developed Hepsia Control Panel, which is offered with each and every semi-dedicated server plan. This will permit you to manage the communication with our client service staff together with your hard disk space, which suggests that you will not need to remember an additional login name for some other admin interface. You’ll be able to send a new ticket or to track the status of an old one with no more than a few clicks of the mouse while you’re browsing the files within your account. Furthermore, you can look through older tickets using an intelligent search box or check relevant help articles, which provide solutions to common issues. The built-in trouble ticket system is monitored 24/7 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to help you out.